Responsible Gaming
Gambling Should Be Entertainment, Not Income
At Jesmond Community Leisure, we believe gambling should only ever be viewed as a form of entertainment, similar to going to the cinema or enjoying a meal out. It should never be considered as a way to earn money or solve financial problems.
Casino games are designed with a house edge, meaning the odds always favour the operator in the long run. Please gamble only with money you can afford to lose, and never use gambling as a solution to financial difficulties.
Age Verification
We are committed to preventing underage gambling. In the United Kingdom, you must be 18 years of age or older to access and use our services.
We conduct strict age verification checks during account registration and may request additional proof of identity at any time. If you are under 18, please do not attempt to register or use our platform.
Warning Signs of Problem Gambling
Problem gambling can develop gradually. Please be aware of the following warning signs:
- Chasing Losses: Attempting to win back money you've lost by gambling more
- Hiding Gambling Activity: Keeping your gambling secret from family or friends
- Loss of Control: Finding it difficult to stop or limit your gambling
- Neglecting Responsibilities: Missing work, school, or family commitments due to gambling
- Using Gambling to Escape: Gambling to cope with stress, anxiety, depression, or other emotions
- Increasing Stakes: Needing to bet larger amounts to feel the same excitement
- Financial Problems: Gambling with money needed for bills, rent, or other essential expenses
- Borrowing to Gamble: Taking out loans or borrowing money to fund gambling
- Failed Attempts to Quit: Repeatedly trying and failing to reduce or stop gambling
- Mood Changes: Becoming irritable or anxious when unable to gamble
If you recognise any of these signs in yourself or someone you know, please reach out for support immediately.
Self-Help Tools & Features
We provide a range of tools to help you maintain control over your gambling:
- Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit into your account
- Loss Limits: Set limits on how much you're willing to lose during a specific time period
- Reality Checks: Receive regular reminders about how long you've been playing and how much you've wagered
- Session Time Limits: Automatically close your account after a set period of play
- Self-Exclusion: Temporarily or permanently exclude yourself from your account
- Account Closure: Request permanent closure of your account at any time
All of these tools can be accessed through your account settings. If you need assistance setting up any of these features, our customer support team is available to help.
Support Organisations & Resources
If you're struggling with gambling, professional help is available. The following organisations provide confidential, free support:
United Kingdom
- GamCare – Free counselling and support services
www.gamcare.org.uk
Telephone: 0808 8020 133 (free, confidential, 24/7) - GamStop – National self-exclusion scheme for online gambling
www.gamstop.co.uk
Covers all UK-licensed online casinos - Gamblers Anonymous – Peer support and recovery programmes
Telephone: 020 7384 3040
International Support Services
- Australia: Gambling Help Online – www.gamblinghelponline.org.au
- Canada: Responsible Gambling Council – www.responsiblegambling.org
- United States: National Council on Problem Gambling – www.ncpgambling.org
National Problem Gambling Helpline: 1-800-522-4700 - Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA) – Telephone: 0800 1 372 374
Need Help?
If you or someone you know is struggling with gambling, please seek help today. There is no shame in asking for support – problem gambling is treatable, and recovery is possible.
Don't wait. Reach out to one of the organisations listed above, or speak to someone you trust about what you're experiencing.
Your wellbeing is important to us. If you need to self-exclude from our platform or have any concerns, please contact our customer support team immediately.